Avalon Surveyors Ltd is a firm of chartered building surveyors, regulated by RICS and in continuous practice since 2000. Our policies set out the standards we work to. They are approved by the Director, reviewed every year, and grouped below by subject.
Regulation and the RICS Rules of Conduct
As a firm regulated by RICS, Avalon and its chartered surveyors are bound by the RICS Rules of Conduct, in effect since 2 February 2022. The five rules apply to members and to firms alike, and cover professional behaviour, competence, service, respect and responsibility. RICS also requires regulated firms to provide a complaints procedure with independent redress, to hold professional indemnity insurance and to cooperate with RICS.
- Professional Conduct and the RICS Rules of Conduct
The five rules in our own words, how we meet each one, and our obligations to RICS as a regulated firm. - RICS firm registration certificate (PDF)
Our current certificate as a firm regulated by RICS, firm number 030895.
Client terms and information
- Complaints Handling Procedure
How to raise a concern, our response times, and independent redress through CEDR. - Privacy Policy
How we collect, use and protect personal data under UK GDPR, and your rights. - Cookie Policy
The cookies used on this website and how to change your choices. - Email Disclaimer
The confidentiality notice and company information that apply to every email we send.
Governance
- Quality Policy
How we scope, deliver and check our work to the standards clients and RICS expect. - Anti-Bribery Policy
Zero tolerance of bribery, and the procedures we follow under the Bribery Act 2010. - Information Security Policy
How we keep client and business information confidential, accurate and available. - Modern Slavery Statement
Our voluntary statement on preventing modern slavery in our business and supply chain. - Whistleblowing Policy
How anyone who works for or with us can raise a concern about wrongdoing, without fear of reprisal.
People and community
- Equal Opportunities Policy
Fair treatment for everyone we employ and deal with, in line with the Equality Act 2010. - Health, Safety and Wellbeing Policy
How we keep our people and others safe, on site and in the office. - Safeguarding Policy
How we protect children and adults at risk when we visit occupied homes, schools and care settings. - Corporate Social Responsibility Policy
How we run the business responsibly and contribute to our community. - Environmental Policy
Reducing the impact of our own operations and encouraging sustainable solutions in our advice.
Company information
Avalon Surveyors Ltd is registered in England and Wales, company number 04104695. Registered office: 5 Ducketts Wharf, South Street, Bishop’s Stortford, Hertfordshire CM23 3AR. Office: Unit 304 Lakes Innovation Centre, Lakes Road, Braintree, Essex CM7 3AN. Regulated by RICS, firm number 030895. Licensed under the RICS Designated Professional Body scheme for general insurance distribution activities. Registered with the Information Commissioner’s Office, reference ZA013524.
If you have a question about any of our policies, or need a copy for a tender or questionnaire, please call 01245 206 366 or email info@avalonsurveyors.com.
Approved by the Director of Avalon Surveyors Ltd. Last reviewed: October 2026. Next review: October 2027.